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Return Policy

We are happy to refund or exchange unused items supplied by us returned within 30 days sent by mailorder. You will be liable to pay carriage and shipping charges providing it is not an error on our behalf. We prefer to be contacted by email, so that we have a record of your requirements. Please refer to receipt for in store returns policy.

Shop Customers - Visiting our stores

Customers visting our stores should be aware that we do not keep every size, colour and model of the items shown on our web site in store. We stock a range of different items in the brands shown. We therefore suggest you call or email to check availability before visiting us. Most items are available into our stores on a next day basis. The shop price may also be different to the internet price due to higher overhead costs in running the stores, and that our internet site has to compete with all other internet sites, some of which do not have stores. We offer an excellant service in store and is worth paying extra for expert fitting advise and returns benefits.


VAT calculations

The web site program we use is an american based design program that calculates VAT at the checkout. VAT isn't calculated on helmets as there is no VAT applicable.



Carriage, Shipping and Handling

All parcels are sent in the UK by ANC on a next day service, but don't necessariliy arrive to you the following day. Deliveries take in the region of 2-5 days to arrive to you, as some items arrive to us first from the supplier. The parcel must be signed for. It is impossible to specify an exact time for delivery, but if requested we endeavour to deliver a parcel on a specific day. Customers in Scotish Highlands, Northern Ireland and Channel islands, delivery is around 5 days longer and could cost more depending on weight of parcel. We would contact you in this case. Overseas carriage is by Express Priority, and takes 5 - 15 working days. Rates are automatically calculated online and are in the region of £9 for a UK delivery and £30-£50 international shipping. There is also a postal service available for smaller UK parcels. This is normally a signed for service with an insurance value of £50.


Privacy and Security

We will never share your personal or credit card details with anyone else. 
We never send unsolicitated emails or provide details of your address or email details to mailing agencies. 
You will only ever be contacted by us in the event of a query regarding your purchase or if requested to by yourself. 
We never cold call or sell direct by phone.
All purchases made over this website take place on a secure server. We uses security certificates to send and receive emails. Your credit card details are never sent without encryption.
If you have any queries regarding the above please do not hesitate to contact us for further information.


         


Harpers Motorcycle Clothing, Helmets, Leathers, Accessories
268 - 270 ,  Romford Road,  Forest Gate,   London,  E7 9HZ   United Kingdom
Tel: See contact info.